Content about The J.D. Power and Associates

April 25, 2012
Ace Hardware scores highest in J.D. Power study

For the sixth year in a row, Ace took home the hardware. 

The J.D. Power and Associates 2012 U.S. Home Improvement Retailer Store Satisfaction Study ranked Ace Hardware “Highest in Customer Satisfaction with Home Improvement Retail Stores,” for the sixth consecutive year.

August 11, 2011
Window opens wider on green awareness

The J.D. Power and Associates 2011 Windows and Patio Doors Satisfaction Study indicates that consumers have increased their desire for energy-efficient windows and patio doors over previous years. 

The proportion of consumers who indicate they purchased Energy Star-qualified windows averaged 95% in the most recent study, demonstrating a high level of importance and awareness of energy-efficient window features and technologies.

June 3, 2011
For fifth-straight year, Ace leads J.D. Power list

The J.D. Power and Associates 2011 U.S. Home Improvement Retailer Store Satisfaction Study ranked Ace Hardware highest in customer satisfaction among home improvement retail stores. It's the fifth straight year for the recognition. 

October 3, 2010
All Stars of Customer Service

There’s an old saying in sports: “They don’t ask, ‘How?’ They ask, ‘How many?’ ”...

July 13, 2008
Cabinet satisfaction on the rise

Warranty and replacement services rank first on the list of factors leading to builder and...

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