Content about J. D. Power

August 3, 2011

A customer satisfaction survey by J.D. Powers and Associates found that sales, delivery and installation service are slightly more important than facilities, product assortment and price when it comes to buying major appliances. 

June 3, 2011

The J.D. Power and Associates 2011 U.S. Home Improvement Retailer Store Satisfaction Study ranked Ace Hardware highest in customer satisfaction among home improvement retail stores. It's the fifth straight year for the recognition. 

September 21, 2008

They may be struggling through the housing downturn, but home builders still must please their...

August 19, 2008

Simonton performed particularly well in the ordering process, delivery and value factors, according to a...

July 13, 2008

Warranty and replacement services rank first on the list of factors leading to builder and...

June 4, 2008

Among those customers who purchased paint at a retail store, 54 percent reported not receiving...

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