Content about Customer service

November 30, 2010

The Merit Group hired David Rich as VP customer relations. In this new role, David...

October 3, 2010

There’s an old saying in sports: “They don’t ask, ‘How?’ They ask, ‘How many?’ ”...

October 3, 2010

As a writer of these kinds of columns, one gets to talk to a lot...

November 16, 2008

Corporate Research International and the Franchise Times 200 both gave the company top honors....

September 2, 2008

For the 13th consecutive quarter, Ace Hardware was ranked first in the customer service category...

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