On customer safety
“One of the biggest issues I find with customer safety are customers that do not mind their children. Kids think hardware and home improvement stores are playgrounds, and parents think the store is the babysitter. As a responsible retailer, it is your job to educate the parents on the dangers of not supervising their own children, and that your staff can not be the babysitter, the nanny or the entertainer. Your employees have difficult jobs, selling to customers and the never-ending task lists that must be completed to maintain your business. This is hard enough without having to keep saying, ‘Johnny, don’t climb up on that’ and ‘Suzie don’t crawl in there’ every five minutes. My approach is simple and direct: I tell the parents that I am not the babysitter, and it is their responsibility to mind their kids.
“I have had customers leave their children in my store and go to another store, expecting my staff to watch them. This is an accident waiting to happen.”
— Rocco Arena
On bank card “swipe fees”
“The Washington lawmakers should allow retailers to add the swipe fee to their sale total. This would put consumer pressure on the banks to compete for which card the consumer will use and thereby create competition. As it is, the retailer is required to absorb the fee. And the retailer, of course, is going to accept whatever card the customer wants to use. There is no competitive pressure here on the banks because the decision is made by a consumer who has no skin in the game.
“There are simple solutions to most problems. And since the consumer is going to cover the cost anyway, it is best to have the banks fighting for the consumer’s preference.
“No bureaucracies, no government pricing forced on anyone. It’s amazing how well the free market can work.”
— Charles Hildreth
The Emery-Waterhouse Co.
“Card companies are charging too much for swipe fees. They are also charging too much for credit through their card programs, including outrageous amounts if you happen to be late with a payment. The card industry deserves all the heat they get and more.”
— Al Drinkwater
“Why should a swipe fee even exist