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J.D. Power study ranks window companies

According to a recently released J.D. Power and Associates study on builder and remodeler satisfaction with windows and patio doors, Simonton Windows was ranked highest in both categories, receiving an index score of 829 on a 1,000-point scale.

Simonton performed particularly well in the ordering process, delivery and value factors, according to a statement from J.D. Power and Associates. The window and patio door study was a joint effort between J.D. Power and Associates and McGraw Hill.

Now in its third year, the study measures satisfaction with residential windows and patio doors based on responses from new home builders and remodelers by evaluating performance in seven factors (in order of importance): product (20 percent), warranty and repair service (19 percent), value (18 percent), customer service and support (14 percent), delivery (11 percent), credit/billing process (9 percent) and ordering process (9 percent).

Pella and Milgard follow in the rankings, scoring 821 and 813, respectively. Pella performs well in the customer service and support and credit/billing process factors, while Milgard performs particularly well in warranty and repair service.

The study is based on responses from 2,837 new home builders and remodelers. Each respondent evaluated up to two manufacturers of residential windows and patio doors.

Despite a challenging economic environment for the home-building and construction industries, overall satisfaction has improved notably in 2008 (796), compared with 2007 (780). In addition, value has increased in importance as a driver of satisfaction in 2008, compared with the previous year.


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