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Ace Hardware scores highest in J.D. Power study

For the sixth year in a row, Ace took home the hardware. 

The J.D. Power and Associates 2012 U.S. Home Improvement Retailer Store Satisfaction Study ranked Ace Hardware “Highest in Customer Satisfaction with Home Improvement Retail Stores,” for the sixth consecutive year.

“Throughout the United States, Ace is a community resource, attracting consumers because our retailer-owned stores deliver on the brand’s helpfulness promise,” said Ray Griffith, president and CEO of Ace Hardware. “In everything we do, on every scale, we strive to reward the customer with good service, value and quality products.” 

The J.D. Power and Associates study is based on responses from more than 6,100 consumers who purchased home improvement products or services in the previous 12 months. Ace Hardware ranked highest among major retailers with an overall satisfaction index score of 781 on a 1,000-point scale. According to consumers, Ace performs particularly well in the staff and service and store facility categories. 

The score is based on performance in five areas: merchandise, price, sales and promotions, staff and service, and store facility. 

With more than 4,600 hardware stores locally owned and operated across the globe, Ace is the largest hardware cooperative in the industry. Headquartered in Oak Brook, Ill., Ace and its subsidiaries currently operate 14 distribution centers in the United States, and they also have distribution capabilities in Shanghai, China; Panama City, Panama; and Dubai, United Arab Emirates.


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